OnlineNavigator.org logo

"I can't get information at HealthCare.gov"

The most frequent feedback we received in the 2014 federal health insurance exchange enrollment season was a general lack of human support available for those who want to enroll online but did not want to make a visit to an in-person enroller.

The open enrollment period ended March 31, 2014. It will reopen in October 2014 for 2015 coverage.

In the meanwhile, two resources are available to help consumers after the close of open enrollment on March 31, 2014:

There are other ways to get help:

Apply by phone. Call 1-800-318-2596 to apply for a health insurance plan and enroll over the phone. (TTY: 1-855-889-4325)

Apply in person. Visit a trained counselor in your community to get information and apply in person. Find help in your area at LocalHelp.HealthCare.gov.

Apply by mail. Complete a paper application and mail it in.  You can download the paper application form and instructions from HealthCare.gov